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FAQ:
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| What is a “Wild Card Search” and how do you use it? |
| What is Thumbnail View? |
| What is List View? |
| What is the Home Button? |
| What is the Project Home Button? |
| How to Contact INDOX Services from the Plan Room? |
| How to open a folder once you are in a Project? |
| Why are there two Plan Rooms? |
| How do I become a MoDOT Vendor? |
| Why did I receive a “Session Timeout” Error? |
| What version of Adobe Acrobat do I need to work with the downloaded files? |
| Who is INDOX? |
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Q: What is a “Wild Card Search” and how do you use it?
A: To use a “Wild Card Search” in the search fields add a % sign in front of the keyword or small phrase you are looking for to pull up any job associated with that keyword or small phrase.
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Q: What is Thumbnail View?
A: Thumbnail view allows you to see a small image of the files on the site. This view will make the pages load slower because of the image for each file.
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Q: What is List View?
A: List view will show each file as a line item with no picture. This view is recommended for faster load time of the plan room pages. This is also the default view for the MoDOT plan room.
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Q: What is the Home Button?
A: Is located in the upper right hand corner and is called Home. This button will take you back to the MoDOT Plan Room Home Page.
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Q: What is the Project Home Button?
A: Is located in the left corner of the plan room and this button will take you back to the Project Search page with the list of all the projects and search fields any time you click this button.
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Q: How to Contact INDOX Services from the Plan Room?
A: There are two ways to contact INDOX Services. You can select the Help button in the upper right hand corner or you can call the phone number located in the upper right hand corner.
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Q: How to open a folder once you are in a Project?
A: You will need to click on the + sign or on the folder to expand or retract the info.
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Q: Why are there two Plan Rooms?
A: The “Public Planroom” is for anyone to be able to view the documents for the MoDOT projects and the “Vendor Planroom” is for MoDOT contractors that are already MoDOT vendors to view the documents with various options for ordering them.
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Q: How do I become a MoDOT Vendor?
A: Please click the link called “Become a MoDOT Vendor” under the “Enter Vendor Planroom” button to get started.
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Q: Why did I receive a “Session Timeout” Error?
A: When you do not click on an item or move to another page on the plan room within a reasonable amount of time the system will “Timeout” your session as a security default.
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Q: What version of Adobe Acrobat do I need to work with the downloaded files?
A: While some of the documents in the plans room are compatible with Adobe Acrobat version 5, the majority of the plan sheets are created with Adobe Acrobat version 7. To ensure you will be able to utilize all the features in these files, we recommend Adobe Acrobat or Adobe Reader 7.0 or greater.
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Q: Who is INDOX?
A: Please visit us at http://www.indoxservices.com to read all about us.
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