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FAQ:
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| Why is there a separate FAQ? |
| What is a “Wild Card Search” and how do you use it? |
| What is Thumbnail View? |
| What is List View? |
| What is the Home Button? |
| What is the Project Home Button? |
| How to Contact INDOX Services from the Plan Room? |
| How to open a folder once you are in a Project? |
| How do I get on the Public Plan Holders list? |
| Why did I receive a “Session Timeout” Error? |
| When I try to print a group of files that are downloaded, the print order they come out of the printer is incorrect. What can be done to fix this?
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| What version of Adobe Acrobat do I need to work with the downloaded files? |
| What are the standard plan size sheets? |
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Q: Why is there a separate FAQ?
A: This FAQ is for vendor only with vendor specific questions.
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Q: What is a “Wild Card Search” and how do you use it?
A: To use a “Wild Card Search” in the search fields add a % sign in front of the keyword or small phrase you are looking for to pull up any job associated with that keyword or small phrase.
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Q: What is Thumbnail View?
A: Thumbnail view allows you to see a small image of the files on the site. This view will make the pages load slower because of the image for each file.
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Q: What is List View?
A: List view will show each file as a line item with no picture. This view is recommended for faster load time of the plan room pages. This is also the default view for the MoDOT plan room.
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Q: What is the Home Button?
A: Is located in the upper right hand corner and is called Home. This button will take you back to the MoDOT Plan Room Home Page.
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Q: What is the Project Home Button?
A: Is located in the left corner of the plan room and this button will take you back to the Project Search page with the list of all the projects and search fields any time you click this button.
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Q: How to Contact INDOX Services from the Plan Room?
A: There are two ways to contact INDOX Services. You can select the Help button in the upper right hand corner or you can call the phone number located in the upper right hand corner.
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Q: How to open a folder once you are in a Project?
A: You will need to click on the + sign or on the folder to expand or retract the info.
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Q: How do I get on the Public Plan Holders list?
A: When you order documents from the MoDOT plan room there will be an option in the shopping cart asking: “Would you like to be on the public plan holder’s list?” select “Yes” to be on the list or “No” to opt off the list. The default option selected is “Yes”
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Q: Why did I receive a “Session Timeout” Error?
A: When you do not click on an item or move to another page on the plan room within a reasonable amount of time the system will “Timeout” your session as a security default.
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Q: When I try to print a group of files that are downloaded, the print order they come out of the printer is incorrect. What can be done to fix this?
A: Depending on the size of the files, smaller files finish first and are added to the print que before larger files get finished. This then repeats to cause the order of the printed files to be out of order. There are many utilities on the market that allow you to sequentially print a series of files. MoDOT has had success with one called "PrintConductor". PrintConductor is a program prints any number of documents in batch mode. It lets you print large numbers of files, including Adobe PDF, Microsoft Word DOC, Microsoft Excel XLS, Autodesk AutoCAD DWG, Microsoft PowerPoint PPT, etc. Simply specify the files, adjust your printer and press the Run button. Since it prints these files one at a time, it preserves the print order of the set of documents. The current version of PrintConductor is free for use and available at http://www.print-conductor.com.
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Q: What version of Adobe Acrobat do I need to work with the downloaded files?
A: While some of the documents in the plans room are compatible with Adobe Acrobat version 5, the majority of the plan sheets are created with Adobe Acrobat version 7. To ensure you will be able to utilize all the features in these files, we recommend Adobe Acrobat or Adobe Reader 7.0 or greater.
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Q: What are the standard plan size sheets?
A: The Standard plan size for MoDOT plan sheets is 22x34”. All half size sheets are 11x17”. Please verify the requested sheet size when ordering.
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